YOU USED TO MAKE [INSERT PEDAL NAME] BUT IT'S NOT ON YOUR SITE ANYMORE. WHAT GIVES?
As a small team we simply don't have the time to produce everything we want, so we try and limit designs to what aligns with our mission and goals. Some of those old pedals may see a new day in a different format.
IS IT IN STOCK?/WHAT IS YOUR LEAD TIME?
In short, a pedal is in stock unless it says “Out of Stock.” We are slowly transitioning from a built-to-order model to having pedals in stock on a regular basis. It is our goal to shrink lead times as we go until they become non-existent. Our lead times vary and often times we have several models in stock as we complete batches on a rotating schedule. Our minimum is 14 days as this gives me time for final inspection and packing as well as juggling dance class and trips to the post office. If a products lead time is much longer than normal, we’re panicking just as much as you are. We do appreciate your patience and we do not mind folks reaching out to see what the lead times are for specific pedals.
WHAT IS YOUR WARRANTY?
Our warranty is simple: If your pedal stops working for whatever reason we’re happy to take a look at it and if it's an easy fix, we'll do it no charge. If we’re at fault, then we will certainly fix or replace parts or pedals, as necessary. If there is damage due to obvious user error or abuse, then we will discuss the costs to fix it on a case-by-case basis.
WHAT'S YOUR RETURN POLICY?
Every pedal we ship comes with a 14-day return policy. All we ask is that everything is returned in completely original condition with original packaging and materials. To start a return, shoot us email at on our Contact page. If everything checks out, we will refund your original purchase price minus the cost of shipping.
WHERE ARE YOU LOCATED?
We live in the amazingly misunderstood place of Baltimore, Md.
WILL YOU LIE ON THE CUSTOMS FORM FOR ME?
CAN YOU MAKE A CUSTOM VERSION OF ONE OF YOUR PEDALS?
Maybe. Let us know your idea.
CAN YOU MAKE ME A COMPLETELY CUSTOM PEDAL?
We do not make custom one-off pedals, but we are capable of custom circuit design and large-batch contract manufacturing. If you would like to find out more about our design and white-labeling services, please send us an email.
CAN I USE HIGHER THAN A 9VDC SUPPLY?
No. We build our pedals to get the maximum headroom out of a 9V supply meaning there would be little improvement AND — there is a big AND — ANYTHING HIGHER THAN A 9VDC SUPPLY WILL DAMAGE THE PEDAL AND VOID WARRANTY.
I REALLY WANT TO USE A CRAPPY POWER SUPPLY.
Please don't. A One Spot in good condition is the minimum we would feel confident with on stage regardless of the pedal we’re using. But any legit pedal power supply from the usual suspects is good enough. If you're not sure just shoot us a message.
WHY DON'T YOUR PEDALS ACCEPT A 9V BATTERY?
We put an awful lot of effort to cram in all those features into these boxes and there simply isn’t room for a battery along with all that huge bass tone. Besides, batteries are bad for the environment so, we are happy to do our part in eliminating e-waste.